At Cozy Cottage, we want you to shop with confidence. The website currently promotes a 15-day money-back period, so the policy below follows that timeframe.
15-Day Return Period
Eligible products may be requested for return within 15 days from the date of delivery.
To request a return, please contact our customer-support team before sending the product back.
Return Eligibility
To be eligible for a return, the product should generally be:
- Unused and in its original condition
- Returned in its original packaging
- Complete with accessories, manuals, labels, and included items
- Accompanied by proof of purchase or your Order Number
Products that have been used, damaged after delivery, altered, or returned incomplete may not qualify for a refund.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, incomplete, or incorrect item, please contact us as soon as possible.
Please provide your Order Number, clear photos of the product and packaging, and a brief description of the problem.
After reviewing your claim, we will advise you about the available return, replacement, or refund options.
Non-Returnable Items
Certain products may not be eligible for return for hygiene, safety, personalization, or similar reasons.
Any product-specific return restrictions should be stated on the applicable product page.
How to Request a Return
Contact us at support@cozycottagehomegoods.store and provide:
Your Order Number, the item you wish to return, the reason for the return, and any requested photos or supporting information.
Please wait for return instructions before sending the product back.
Return Shipping
If the return is due to a damaged, defective, or incorrect product supplied by us, we will advise you about the applicable return process.
For other approved returns, return shipping costs may be the customer's responsibility unless otherwise stated.
Refunds
Once the returned product has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be sent to the original payment method or another agreed method where appropriate.
The time required for the refund to appear in your account may depend on your bank or payment provider.
Exchanges and Replacements
Where appropriate and subject to product availability, we may offer a replacement instead of a refund.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We will try to assist if your order has not yet been processed or dispatched. Once an order has shipped, cancellation may no longer be possible.
Contact Us
For return and refund requests:
Email: support@cozycottagehomegoods.store
Order Number: Please include this in all order-related enquiries.