At Cozy Cottage, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains what information we may collect when you visit our website, place an order, contact us, or subscribe to our communications, and how that information may be used.
Information We Collect
When you use our website, we may collect information including:
- Your name
- Email address
- Phone number
- Billing and shipping address
- Order and purchase information
- Payment transaction information
- Customer support communications
- Device, browser, and website usage information
We collect only the information reasonably necessary to operate our store and provide our services.
How We Use Your Information
We may use your information to:
- Process and fulfil your orders
- Arrange shipping and delivery
- Send order and tracking updates
- Process returns and refunds
- Respond to customer-service requests
- Improve our website and shopping experience
- Prevent fraud and unauthorized transactions
- Send promotions or store updates where permitted
We do not use your personal information for purposes unrelated to operating and improving our services.
Payments
Payments made through our website may be processed by third-party payment providers.
These providers may collect and process payment information according to their own privacy and security practices. Cozy Cottage does not intentionally store complete card or banking information where it is processed directly by the payment provider.
Sharing Your Information
We may share necessary information with trusted service providers involved in operating our business, including:
- Payment processors
- Shipping and courier companies
- Website and e-commerce providers
- Customer-support services
- Analytics or marketing providers
We do not sell your personal information.
Cookies
Our website may use cookies and similar technologies to help:
- Keep your shopping cart working
- Remember preferences
- Understand website activity
- Improve website performance
- Measure promotions and advertising
You may be able to manage cookies through your browser settings.
Data Security
We take reasonable steps to protect your information against unauthorized access, loss, misuse, or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Your Choices
Depending on the circumstances, you may contact us to request:
- Correction of inaccurate information
- Updates to your contact information
- Removal from promotional communications
- Information about personal data held about you
- Deletion of information where appropriate
Third-Party Links
Our website may contain links to third-party websites or services.
Cozy Cottage is not responsible for the privacy practices or content of independent third-party websites.
Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page along with the updated effective date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us through the contact details provided on our website.